Shipping policy
FRANCE:
Pickup point (Chronopost):
- Free from 45€
- 2,90€ below that
Express home delivery (UPS, 1-2 business days):
- Free from 70€
- 3,90€ between 45€–70€
- 5,90€ below 45€
BELGIUM AND LUXEMBOURG:
Pickup point (Chronopost):
- Free from 60€
- 4,50€ below that
Home delivery (UPS):
- Free from 90€
- 3,90€ between 60€–90€
- 6,90€ below that
GERMANY :
Pickup point (Chronopost):
- Free from 60€
- 4,50€ below that
Home delivery:
- Free from 90€
- 3,90€ between 60€–90€
- 6,90€ below that
SPAIN AND NETHERLANDS:
Pickup point (Chronopost):
- Free from 60€
- 4,90€ below that
Express (UPS):
- Free from 90€
- 3,90€ between 60€–90€
- 6,9€ below that
ITALY:
Pickup point (Chronopost):
- Free from 60€
- 4,90€ below that
Express (DPD):
- 14,90€
MONACO AND ANDORRA:
Home delivery (1-2 days):
- Free from 120€
- 8,90€ below that
FRENCH OVERSEAS TERRITORIES (DOM-TOM):
Colissimo home delivery:
- 14,90€
REST OF THE WORLD:
- 0–1 kg: 39,90€
- 1–3 kg: 59,90€
- 3–5 kg: 99,90€
To make sure your package is delivered correctly and that you receive it within the timeframes we announce, please ensure that your address is entered correctly and includes all relevant and/or required information.
Using abbreviations, correct street numbers, building or apartment numbers, and routing information (where applicable) is essential to ensure timely delivery.
We accept no responsibility for shipments that are lost, misdirected or incorrectly delivered if the address provided is incorrect or entered incorrectly at the time of purchase.
PROCESSING TIME
All orders are subject to a separate processing time, distinct from the time it takes for a shipment to reach its destination once it has been collected from our fulfilment centre by the carrier. The processing and shipping time for orders is 1 to 2 (business) days.
Once your order has been shipped, you will receive an email with tracking information. You can also track the status of your order on our website under the "TRACK MY PACKAGE" section.
SHIPPING CHARGES
Shipping charges are non-refundable. If you refuse a YVY shipment, you will be held responsible for the original shipping charges, plus the cost of returning the package to our warehouses. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If you notice a non-delivery or if the tracking information indicates that your package was delivered by the carrier but you have not received it, you must contact us within 14 days to file a claim (contact@yvy-mate.fr).
We will help you work with the carrier to complete the claim process. Please note that handling claims can take up to 30 days.
We accept no responsibility for packages that the carrier has reported as delivered. We do not issue any refunds or credits for packages whose delivery is confirmed by the carrier.
OUT-OF-STOCK ITEMS
If your order includes several items and one (or more) of these items is out of stock: we will ship the rest of your order and refund you via your original payment method for the items not in stock. Please note that you may receive several packages for a single order if it contains several items.